The at-a-glance answers for a privacy review, with the mechanics one link away. Share this page with your data-protection officer.
This page describes how the extension behaves. Compliance with privacy law in your jurisdiction is your responsibility. Nothing here is legal advice.
Privacy at a glance
- What syncs: only the store data you switch on: subscribers, customers, orders and carts, and your catalog.
- Who processes it: Mailchimp, under its own terms; add it to your data-processor list like any marketing platform.
- Consent: customers arrive as non-subscribed; marketing always requires an opt-in; an unsubscribe always wins.
- Deletion: deleting in Magento archives the Mailchimp contact; archiving is reversible and stops billing for that contact.
- What ebizmarts sees: diagnostics and your business contact details, never your customers’.
What syncs where
| Data | Where it goes | Your control |
|---|---|---|
| Newsletter subscribers (name, email, status) | Your Mailchimp audience | Sync Newsletter Subscribers |
| Customers who ordered or left a cart (name, email, address, purchase history) | Your Mailchimp audience | Sync Customers |
| Orders and carts | Your Mailchimp store | Enable Ecommerce Sync / Sync Abandoned Carts |
| Product catalog | Your Mailchimp store | Sync Products |
Mailchimp handles this data under its additional terms and privacy policy; if you list the services that process your customer data, add Mailchimp like any marketing platform. Every toggle lives in Configuration settings.
Consent
- Customers sync as non-subscribed by default: transactional email only.
- Becoming subscribed always requires an explicit opt-in.
- Double Opt-In is available: Mailchimp sends the confirmation email first.
- An unsubscribe always wins; no sync or re-sync ever re-subscribes anyone.
Unsubscribes & consent covers the two-way flow; Grow your audience covers the opt-in surfaces.
Deleting contacts
| Action in Magento | What happens |
|---|---|
| Delete a customer | Mailchimp contact archived, local sync record purged |
| Delete a newsletter subscriber | Mailchimp contact archived, local sync record purged |
| A contact unsubscribes | Status change, honored in both directions |
Archiving is reversible, preserves your audience history, and archived contacts stop counting toward your Mailchimp bill. The store’s own activity records clear on their own short retention schedule, and for a formal right-to-erasure request a supported immediate-erasure path removes them at once; the retention windows are adjustable in Configuration settings.
Support, diagnostics and notifications
The extension keeps a lightweight, one-way connection to ebizmarts: it reports, it never reaches in. It shares your extension version, sync health, and your business contact details, never your customers’. Your shoppers’ data never leaves your store. Pause it per store from the Support tab in the connection popup, where every message it has sent is listed (also on the QoS Report page); the same channel delivers version and security notices right in your admin.
The Pixel and your logs
The optional Pixel respects Magento’s Cookie Restriction Mode: where a consent banner is required, it waits for each visitor’s consent. The Mailchimp Pixel & behavioral events has the mechanics. Logs mask personal data by default (emails as m***@domain.com), never store credentials, and troubleshooting data purges itself; the toggles and retention windows are in Configuration settings.
Questions along the way? Troubleshooting has the answers, and ebizmarts support is one email away.